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Services for SepaBean®machines

Installation Service (SSS001)
Description On-site installation by certified engineers & scientists, including instrument setup, testing, and validation.
Training Service (SSS002)
Description Initial or follow-up user training to ensure full system usage, tailored to your research workflow.
After-Sales Service (SSS003)
Description Ongoing technical support, software updates, and troubleshooting assistance after installation.
Warranty Service (SSS004)
Description Extended warranty covering repair or replacement of defective components within the coverage period.
Worry-Free Package (SSSWF01)
Description We offer a Worry-Free package plan designed to keep your instrument in optimal working condition at all times, minimizing disruptions and maximizing research efficiency.

  • Quick response: 24/7 online support with guaranteed response within a few hours, delivering prompt and professional solutions.
  • Free replacement or refurbishment: during the Worry-Free package period, we offer complimentary replacement or refurbishment of your instrument to ensure consistent performance and minimize research disruptions. This package also covers key components like pumps and detectors, but excludes consumables such as lamps and tubing.
  • Unlimited free repairs: enjoy unlimited repair services throughout the coverage period, excluding parts not covered under the service agreement.

 

Available additional services:

Standard preventive maintenance to ensure long-term instrument reliability.

Sample purification plan development with expert guidance tailored to your application needs.


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